Privacy Policy
This privacy policy explains how Erlano B.V. (“we”, “us”, or “our”) collects, uses, and shares your personal information when you use our services to publish your games on various platforms. By using our services, you agree to this privacy policy and consent to our processing of your personal information as described herein.
What information do we collect?
We collect the following types of information from you when you use our services:
- Account information: When you create an account with us, we collect your name, email address, password, and other information you provide. You can also choose to link your account with your social media accounts, such as Facebook, Twitter, or Google, in which case we may receive your profile information from those platforms.
- Game information: When you publish your games through our services, we collect information about your games, such as title, description, genre, rating, screenshots, videos, and other metadata. We also collect information about how your games are distributed, such as the platforms, regions, languages, and pricing. We may also collect feedback, reviews, ratings, and comments from users who play your games.
- Usage information: When you use our services, we collect information about how you interact with our services, such as the pages you visit, the features you use, the actions you take, the time and duration of your sessions, and the device and browser you use. We may also collect your IP address, location, and other device identifiers.
- Payment information: When you use our services to receive payments for your games, we collect your payment information, such as your bank account details, PayPal account, or other payment methods. We use third-party payment processors to process your payments and we do not store your payment information on our servers.
- Communication information: When you communicate with us or other users through our services, we collect your messages, attachments, and other information you provide. We may also collect your email address and phone number if you contact us by email or phone.
How do we use your information?
We use your information for the following purposes:
- To provide and improve our services: We use your information to provide our services to you, such as enabling you to publish your games, distribute your games, receive payments, and access other features and functionalities. We also use your information to improve our services, such as developing new features, enhancing user experience, fixing bugs, and performing analytics.
- To communicate with you: We use your information to communicate with you, such as sending you notifications, updates, newsletters, promotions, and other information related to our services. We also use your information to respond to your inquiries, requests, feedback, and complaints. You can opt out of receiving certain communications from us by following the instructions in those messages or by changing your account settings.
- To comply with legal obligations: We use your information to comply with our legal obligations, such as verifying your identity, preventing fraud, enforcing our terms and conditions, and cooperating with law enforcement authorities.
- To protect our rights and interests: We use your information to protect our rights and interests, such as defending ourselves from claims, disputes, or litigation, enforcing our intellectual property rights, and safeguarding our security and integrity.
How do we share your information?
We share your information with the following parties:
- Other users: When you publish your games through our services, we share your game information with other users who can access, download, or play your games. We may also share your communication information with other users when you interact with them through our services, such as sending messages, comments, or reviews. You can control the visibility and privacy of your games and communications by changing your account settings.
- Platform providers: When you publish your games through our services, we share your game information and payment information with the platform providers that you choose to distribute your games on, such as Steam, Google Play, App Store, or others. The platform providers may have their own privacy policies and practices that govern how they use your information. We are not responsible for their actions and we encourage you to review their privacy policies before using their platforms.
- Service providers: We share your information with our service providers that help us provide and improve our services, such as hosting, storage, analytics, payment processing, marketing, and customer support. We require our service providers to use your information only for the purposes we authorize and to protect your information with appropriate security measures.
- Business partners: We share your information with our business partners that offer products or services that may be of interest to you, such as game development tools, game engines, game assets, or other resources. We will obtain your consent before sharing your information with our business partners for marketing purposes. You can opt out of receiving marketing communications from our business partners by following the instructions in those messages or by contacting us.
- Legal authorities: We share your information with legal authorities when we believe that it is necessary to comply with a legal obligation, such as a court order, subpoena, warrant, or regulation. We may also share your information with legal authorities when we believe that it is necessary to protect our rights and interests, such as preventing fraud, enforcing our terms and conditions, or cooperating with investigations.
How do we protect your information?
We take reasonable steps to protect your information from unauthorized access, use, disclosure, modification, or destruction. We use technical, administrative, and physical safeguards to secure your information, such as encryption, firewalls, access controls, and backups. However, no method of transmission or storage is completely secure and we cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorized activity on your account.
How do we retain your information?
We retain your information for as long as necessary to provide our services to you, to fulfill our legal obligations, to protect our rights and interests, and to comply with our policies. When we no longer need your information for these purposes, we will delete or anonymize your information in accordance with our data retention policy. You can also request us to delete your information by contacting us.
What are your rights and choices?
You have the following rights and choices regarding your information:
- Access: You can access and review your information by logging into your account or by contacting us.
- Update: You can update or correct your information by editing your account settings or by contacting us.
- Delete: You can delete your information by deleting your account or by contacting us. Please note that some information may remain in our systems for backup, archival, or legal purposes.
- Object: You can object to our processing of your information for certain purposes, such as marketing, analytics, or profiling, by changing your account settings or by contacting us.
- Restrict: You can restrict our processing of your information for certain purposes, such as when you contest the accuracy or legality of your information, by contacting us.
- Withdraw: You can withdraw your consent to our processing of your information for certain purposes, such as marketing, by changing your account settings or by contacting us.
- Port: You can request a copy of your information in a structured, commonly used, and machine-readable format, and you can transfer your information to another service provider, by contacting us.
- Complain: You can lodge a complaint with us or with a supervisory authority if you believe that we have violated your privacy rights, by contacting us or by contacting the relevant authority.
How do we update this privacy policy?
We may update this privacy policy from time to time to reflect changes in our practices, technologies, laws, or regulations. We will notify you of any material changes by posting the updated privacy policy on our website or by sending you an email. Your continued use of our services after the effective date of the updated privacy policy constitutes your acceptance of the changes. We encourage you to review this privacy policy periodically to stay informed about how we collect, use, and share your information.